Refund policy
Something Not Quite Right? Exchanges and Returns Are On Us.*
At BOW - Boss on Wheels, we are dedicated to ensuring your satisfaction with every purchase. Our goal is to provide a seamless and positive online shopping experience. That’s why we’ve extended our return policy, giving you more time to explore and experience our offerings:
Extended Return Policy
- Return Period: You can return* or exchange products between the 7th and 14th day after receiving them.
- Product Condition: Items must be returned in their original packaging.
- Required Documentation: Please include the invoice and all original documents with your return.
- Exceptions: Returns are accepted for product unavailability or manufacturing defects.
- Order Cancellations: Orders may be canceled due to product unavailability or other valid reasons. If this happens, you will be notified via email.
- Return Shipping: If you receive the wrong product, we’ll take care of the return shipping costs.
Need Assistance?
Our customer service team is here to make the return process smooth and hassle-free. For any help or information regarding returns, please contact us at: info@bossonwheels.com
*Please Note: Returns and exchanges are not applicable on testers and bundles (except in cases of breakage).
